Refund Policy

Last updated: September 22, 2026

We want you and your partner-in-costume to love your DoxieDuo. If something isn't right, here's how we'll make it right.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return and refund.

To be eligible for a return, the item must be unused, unwashed, in the same condition you received it, and in its original packaging. Please include your order number with every return.

How to Start a Return

Email us at info@doxieduos.com with your order number and the reason for your return.
We'll reply with return instructions and the return address. Items sent back without first contacting us cannot be accepted.
Ship the item back. For change-of-mind returns, the customer is responsible for return shipping costs.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If your DoxieDuo arrives damaged, defective, or you received the wrong item, email us within 30 days of delivery with your order number and clear photos or a short video showing the issue. We'll send a free replacement or issue a full refund, and you won't pay any return shipping.

If you purchased the Extended 90-Day Guarantee add-on, this damaged/defective coverage is extended to 90 days from delivery.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the refund.

Shipping on our orders is free. Add-on services (such as Priority Processing or Package Protection) are refunded if your order is cancelled before it ships; once an order has shipped, these services are considered used.

Order Cancellations

Orders can be cancelled for a full refund within 12 hours of being placed, as long as they have not yet shipped. Email us as soon as possible at info@doxieduos.com.

Exchanges

The DoxieDuo comes in one size that fits most adults 5'3"–6'3". If you'd like a different item, return the original for a refund and place a new order.