Contact Us
Need help with your order or have a question about your DoxieDuo? We're here to help.
Customer Support
For questions about orders, shipping, returns, refunds or the product, email us at info@doxieduos.com or use the form below.
To Help Us Help You Faster, Please Include
- Your full name
- Your order number (for example #1001)
- The email address used for your order
- A short description of your question
- Photos or a short video if your item arrived damaged or defective
Response Time
We usually respond within 1–2 business days. During holidays and the Halloween rush it may take a little longer.
Order Changes and Cancellations
Need to change your address or cancel? Email us within 12 hours of placing your order, before it ships. See our Refund Policy and Shipping Policy for details.